An AI chatbot that answers customers from your own content
A website and WhatsApp assistant that handles the questions your team answers every day, and hands anything that needs a decision to a person, with the full conversation attached.
- Area
- AI & automation
- Timeline
- 10–20 working days
- Industries
- All industries, Hotels and tourism, Clinics and practices, Hair and beauty
- Free quote within 24 h
- Fixed price once quoted
- Free concept before you sign
- Project code is yours once paid for
- Written contract and VAT invoice
- A team with over 10 years of experience
AI chatbots
Who it’s for
Businesses that get more messages than the team can comfortably answer. A guesthouse fields questions about parking and late check-in, a dental practice about what to bring to a first appointment, a salon about availability next Saturday, an online shop about delivery to Ireland and returns. The same questions come in every day, often after hours.
A chatbot pays off when the answers already exist — on your website, in your terms, in your staff’s heads — and someone keeps retyping them. If you get a handful of messages a week, a clear FAQ page is a better first step.
What we do
We start with knowledge, not software. We gather your service descriptions, policies, price lists and the questions customers have actually asked over recent months, then shape them into a knowledge base you sign off. The assistant answers only from that, and when it doesn’t know, it says so.
Next comes the chat window in your brand colours, plus whichever channels your customers use: your website, WhatsApp Business, Messenger, Instagram or a shared inbox. They all draw on the same knowledge base, so your opening hours are the same everywhere.
When something needs a human — a complaint, a discount request, an unusual job — the assistant takes a name, contact details and the topic, tells the customer when to expect a reply, and passes the conversation on. The enquiry lands in your CRM or inbox with a short summary, so nobody has to scroll through the whole chat.
Every conversation opens by saying it’s an AI assistant, with a link to your privacy notice. In the EU, Ireland included, Article 50 of the AI Act requires this kind of disclosure. UK law doesn’t have an identical rule, but we build it in for UK clients too, because customers deserve to know. The assistant asks only for the details needed to get back to someone. This describes our approach, not legal advice.
How we work
- Tell us where customers contact you and what they ask. You’ll have a quote within 24 hours.
- We prepare a free concept based on your own content: a chatbot script with sample answers to the questions you hear every day.
- Once the contract is signed, we connect channels and integrations, then test with your team.
- We go live and spend 30 days fine-tuning answers, free of charge, based on real conversations.
Typically 10–20 working days from signing the contract. It takes longer when knowledge is scattered across lots of documents or WhatsApp Business verification drags on.
What we need from you
- Your material: services, terms, price list, and the most common questions (bullet points are fine).
- One person who approves content and flags issues during testing.
- Access to your website to embed the chat, and to any messaging accounts we’re connecting.
Technology and integrations
The assistant can log enquiries in a CRM (e.g. HubSpot, Pipedrive), check availability in a calendar (e.g. Google Calendar, Outlook) or look up an order in your shop (e.g. Shopify, WooCommerce). If a system has an API or webhooks, we can almost certainly connect it. We choose the AI model for your languages and volume, and only use providers that sign a data processing agreement (Article 28 GDPR).
What we don’t do
- Pretend the assistant is a person, with a stock photo or a made-up personality.
- Let it grant discounts, agree contracts, or give medical or legal advice.
- Feed it content you haven’t approved, or collect card details in the chat.
- Promise it will replace your team. It takes the repetitive questions off their plate.
Free quote within 24 hours
Tell us which channels customers use, roughly how many messages you get a week, and a few typical questions. Within 24 hours we’ll reply with a quote and an offer of a free concept based on your content.
- EU AI Act, Article 50 — transparency obligations (information site) · accessed 11 October 2026
- Regulation (EU) 2016/679 (GDPR) — EUR-Lex · accessed 11 October 2026
A guide on this topic
Other services in area 03
Questions we hear most often
Can't find your question? Write or call — we'll give you a straight answer, no strings attached.
[email protected]+48 889 009 55001How does the chatbot keep up when our services or prices change?
You add or replace content in the dashboard — paste text or upload a new document — and the assistant uses it straight away. There's no retraining step. If you'd rather not, we can handle updates as part of ongoing support.
02Can the chatbot take orders or payments?
It can collect order details and pass them to your CRM, or send a link to your basket or a Stripe or PayPal payment page. Card details never go through the chat; payment always happens with the payment provider.
03What if someone tries to make the bot say something silly?
We limit the assistant to your business and test it before launch, including attempts to talk it out of its instructions. Off-topic requests get a polite refusal and an offer to contact the team.
04What running costs should we expect on top of the build?
Mainly AI model usage, which depends on the number of conversations, and WhatsApp Business messaging fees if you use it. We list them separately in the quote and set the accounts up in your company's name, so you see those bills directly.
Promises we can actually keep.
The same rules on every project — from the first call to support after launch.
- Free quote within 24 hYou get the quote within 24 hours of your enquiry — including weekends and public holidays.
- Fixed price once quotedThe quoted amount does not grow unless you change the scope.
- Free concept before you signA mockup of 1–2 screens or a chatbot script with sample answers.
- Payment in stagesWe pick the payment plan that suits the project.
- 30 days of free fixesCounted from the day the project goes live.
- Code, domain and loginsProject code is yours once paid for, and our libraries come with source code, for good. Domain and accounts are in your name from day one.
- Contract and VAT invoiceWe work under a written contract and invoice every payment.
- Want it in writing?Every one of these terms is in the quote and the contract.Free quote within 24 h
Tell us about your project. Free quote within 24 h.
A few sentences are enough. Within 24 hours of your enquiry — including weekends and public holidays — you get a quote with the scope and a fixed price.
- [email protected]
- Phone
- +48 889 009 550
- Quote
- within 24 hoursof your enquiry, incl. weekends and public holidays
- Languages
- English, Polish, Ukrainian, RussianGerman in writing
Thank you, we’ve received your enquiry.
You’ll get your quote within 24 hours, including weekends and public holidays.