A booking assistant that reads real availability from your system
An AI assistant on your website or WhatsApp checks your calendar or booking system, offers free slots and books the appointment or stay according to your rules.
- Area
- AI & automation
- Timeline
- 10–20 working days
- Industries
- Hotels and tourism, Clinics and practices, Hair and beauty
- Free quote within 24 h
- Fixed price once quoted
- Free concept before you sign
- Project code is yours once paid for
- Written contract and VAT invoice
- A team with over 10 years of experience
Booking assistant
Who it’s for
Hotels and B&Bs, clinics and salons where conversations with customers keep ending in the same question: “when are you free?” The answer is in your booking system, but someone has to stop what they’re doing, check and reply. In the evening or at weekends, the customer waits until morning.
It helps most where people would rather message than click through a calendar: they have questions about the service, need a time that works for several people, or are writing from abroad in their own language.
What we do
We connect an AI assistant to your booking system or calendar. When a customer asks about availability, the assistant pulls live data and offers a few options. It has no timetable or price list of its own: prices and availability come only from your system, and if it can’t reach them it sends the customer to your booking engine or your team.
Together we set the rules: which services or rooms it can book on its own, what details it collects, how much notice is required, when a deposit applies. Within those rules it either makes the booking or creates a request your team confirms. It can also reschedule or cancel if your system supports that.
On top of this we can add SMS or email reminders and a deposit link through Stripe, PayPal or your existing payment provider, with Apple Pay and Google Pay where the provider offers them. Payment happens with the provider, never inside the chat.
Customers see that they’re talking to an AI assistant from the first message and can ask for a person at any time. It asks only for what the booking needs — in clinics it doesn’t ask about symptoms or medical history.
How we work
- Tell us which booking system you use. We check its API and send a quote within 24 hours.
- Free concept: a script for the assistant with sample answers, based on your services and booking rules.
- Contract, then set-up of rules, channels and reminders.
- Testing with your team on real scenarios, including awkward ones: groups, long stays, back-to-back treatments.
- Go-live and 30 days of free fixes.
Typically 10–20 working days. It takes longer when the booking vendor only grants API access on application or when you run several locations.
What we need from you
- The name of your booking system and admin access, or a contact at the vendor.
- Your booking, change, cancellation and deposit rules, as your team applies them today.
- Descriptions of the services or rooms the assistant should know.
Technology and integrations
We connect to booking platforms and property management systems with open APIs (e.g. Fresha, Mews, Cloudbeds) and to calendars (e.g. Google Calendar, Outlook). Broadly, any system that lets us read and write appointments via an API will work. Where the API is read-only, the assistant shows availability and hands over to your own booking engine. Reminders go out through an SMS gateway or email; payments are handled by the provider.
What we don’t do
- Let the assistant invent prices, discounts or availability.
- Build a booking system from scratch when a good one is already in place.
- Take payments or card details inside the chat.
- Work around booking platforms’ terms or poach bookings that belong to them.
Free quote within 24 hours
Tell us which system holds your bookings, which services or rooms the assistant should handle and whether you take deposits. Within 24 hours you’ll get a quote and a plain answer on what your system’s API allows.
- EU AI Act, Article 50 — transparency obligations (information site) · accessed 11 October 2026
Ready-made solutions with this service
A guide on this topic
Other services in area 03
Questions we hear most often
Can't find your question? Write or call — we'll give you a straight answer, no strings attached.
[email protected]+48 889 009 55001What if two people go for the same slot?
The assistant checks availability again at the moment of booking, and your booking system has the final say. If the slot has just gone, it apologises and offers the next available ones.
02Does it confirm bookings itself or wait for us?
Your choice. It can book straight away or create requests your team confirms with one click. Many businesses start with manual confirmation and switch to automatic after a few weeks.
03Can customers move or cancel through the assistant?
Yes, if your booking system allows it through its API. The assistant applies your policy — for instance, how late a change is free — and notifies the team about every change.
04Can it suggest a treatment or room when the customer isn't sure?
It asks a few questions based on your descriptions and suggests a suitable option or a consultation. In clinics it doesn't assess anyone's health; it points them to an appointment or to reception.
Promises we can actually keep.
The same rules on every project — from the first call to support after launch.
- Free quote within 24 hYou get the quote within 24 hours of your enquiry — including weekends and public holidays.
- Fixed price once quotedThe quoted amount does not grow unless you change the scope.
- Free concept before you signA mockup of 1–2 screens or a chatbot script with sample answers.
- Payment in stagesWe pick the payment plan that suits the project.
- 30 days of free fixesCounted from the day the project goes live.
- Code, domain and loginsProject code is yours once paid for, and our libraries come with source code, for good. Domain and accounts are in your name from day one.
- Contract and VAT invoiceWe work under a written contract and invoice every payment.
- Want it in writing?Every one of these terms is in the quote and the contract.Free quote within 24 h
Tell us about your project. Free quote within 24 h.
A few sentences are enough. Within 24 hours of your enquiry — including weekends and public holidays — you get a quote with the scope and a fixed price.
- [email protected]
- Phone
- +48 889 009 550
- Quote
- within 24 hoursof your enquiry, incl. weekends and public holidays
- Languages
- English, Polish, Ukrainian, RussianGerman in writing
Thank you, we’ve received your enquiry.
You’ll get your quote within 24 hours, including weekends and public holidays.