AI for sales and customer service: faster replies that still sound like you
Workshops for salespeople and service teams: proposals, enquiry and complaint replies, call notes and correspondence in other languages. With clear rules on when a person makes the call.
- Area
- AI training
- Timeline
- 10–15 working days
- Industries
- All industries, Hotels and tourism, Clinics and practices
- Free quote within 24 h
- Fixed price once quoted
- Free concept before you sign
- Project code is yours once paid for
- Written contract and VAT invoice
- A team with over 10 years of experience
AI for sales and customer service
Who it’s for
Teams that spend their day writing to customers. Salespeople who prepare proposals and follow up after meetings. Service desks answering the same ten questions plus a few tricky complaints. Front desks at hotels, practices and clinics, where some of the messages arrive in German, French or Spanish.
It works especially well where everyone writes differently and customers get three different answers to the same question.
What we do
We start with your actual correspondence. You send us a selection of typical messages, enquiries, proposals and complaint replies, and we strip out customer details. From that we build the exercises and a short tone-of-voice guide: how you address people, what you avoid, how you sign off.
In the sales session people practise:
- turning rough call notes into a proposal,
- a polite follow-up after a meeting that doesn’t read like a template,
- preparing for a call: questions, likely objections, a comparison with competitors based on public information.
In the service session people practise:
- answering recurring questions from your terms, price list and FAQs,
- replying to a complaint when the customer is clearly annoyed,
- summarising a long thread before handing it to a colleague.
The shared part covers other languages, CRM notes and the rules. We agree what must never go into an AI tool, who approves a message before it goes out, and what AI-drafted replies must never promise: discounts, delivery dates, refunds.
How we work
- A quote within 24 hours, once you’ve told us a little about the team.
- We gather sample messages and run a short survey of participants.
- You receive the programme and the tone-of-voice guide to approve.
- We run the workshops as live online training: separately for sales and service, or together for smaller teams.
- You get the templates, prompts, materials and certificates of participation.
Workshops are typically scheduled within 10–15 working days of accepting the quote. It takes longer if collecting sample correspondence drags on or if several groups need different dates.
What we need from you
- A dozen or so sample messages from each team.
- Your current price list, terms and answers to common questions.
- Which CRM or helpdesk you use.
- Someone who can sign off the tone-of-voice guide.
Technology and integrations
We train in the tools you have: the popular AI assistants your team already uses, the AI features in Microsoft 365 or Google Workspace, and those in CRMs and helpdesks such as HubSpot, Pipedrive or Zendesk. If the team should work from a shared set of approved answers long term, we can connect that knowledge base to your system through its API — practically any platform that has one.
What we don’t do
- Teach people to send AI-written messages without a human reading them first.
- Prepare bulk campaigns to people who haven’t agreed to be contacted.
- Build a chatbot as part of the workshop. That’s a separate service.
- Assess individual employees’ performance for management.
Free quote within 24 hours
Tell us how many people work in sales and service, which languages you write to customers in, and which CRM or helpdesk you use. We’ll reply within 24 hours with a quote and a proposed programme.
- EU AI Act, Article 50 — transparency obligations (information site) · accessed 11 October 2026
Other services in area 05
Questions we hear most often
Can't find your question? Write or call — we'll give you a straight answer, no strings attached.
[email protected]+48 889 009 55001Do we have to tell customers a reply was drafted with AI?
If a member of staff reads the draft, edits it and sends it themselves, it's a message from your business. The EU AI Act's disclosure duty in Article 50 is aimed at customers interacting directly with an AI system, such as a chatbot. That's our working approach, not legal advice.
02Can AI write to customers in a language nobody on the team speaks?
It can produce a draft, but we don't recommend sending it unchecked. In the workshop we show how to sanity-check a text with a back-translation and when an important message should go to a native speaker.
03How do we stop every reply sounding generic?
We put together a short tone-of-voice guide with you, with examples of replies you're proud of. The team adds it to their prompts, so drafts come out in your voice rather than a bland assistant's.
04Will the workshop cover our own CRM?
Yes, if your CRM has AI features or lets people paste in notes and summaries. We practise on a sandbox account or on data with personal details removed.
Promises we can actually keep.
The same rules on every project — from the first call to support after launch.
- Free quote within 24 hYou get the quote within 24 hours of your enquiry — including weekends and public holidays.
- Fixed price once quotedThe quoted amount does not grow unless you change the scope.
- Free concept before you signA mockup of 1–2 screens or a chatbot script with sample answers.
- Payment in stagesWe pick the payment plan that suits the project.
- 30 days of free fixesCounted from the day the project goes live.
- Code, domain and loginsProject code is yours once paid for, and our libraries come with source code, for good. Domain and accounts are in your name from day one.
- Contract and VAT invoiceWe work under a written contract and invoice every payment.
- Want it in writing?Every one of these terms is in the quote and the contract.Free quote within 24 h
Tell us about your project. Free quote within 24 h.
A few sentences are enough. Within 24 hours of your enquiry — including weekends and public holidays — you get a quote with the scope and a fixed price.
- [email protected]
- Phone
- +48 889 009 550
- Quote
- within 24 hoursof your enquiry, incl. weekends and public holidays
- Languages
- English, Polish, Ukrainian, RussianGerman in writing
Thank you, we’ve received your enquiry.
You’ll get your quote within 24 hours, including weekends and public holidays.