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Virtual receptionist

Replies to Google reviews with an AI assistant and a person's approval

An AI assistant prepares a reply to every new review on Google and other platforms, in your company's tone and in the reviewer's language. You approve replies to negative and unusual reviews. Once a month you get a summary of the topics that keep coming up.

Free quote within 24 h How it works
Start
We give the start date in the quote (within 24 h).
Channels
Messages
  • Free quote within 24 h
  • The assistant says it’s an AI
  • Provider accounts in your name
  • Contract and VAT invoice
  • A team with over 10 years of experience
01Role

Replies to Google reviews with an AI assistant

Who it’s for

Businesses whose customers choose them by their reviews: hotels, restaurants, hair and beauty salons, car repair garages, shops with a physical store. Reviews arrive at random, and replies get put off until there’s a spare moment, which never comes.

If you get a handful of reviews a year, this role is more than you need.

What the role covers

  • A draft reply to every new review, in your company’s tone and in the reviewer’s language.
  • Publishing replies to positive reviews from approved templates, where the platform allows it.
  • Short updates to your Google Business Profile, such as opening hours over public holidays, based on what you send us.
  • A monthly summary: number of reviews, average rating and the topics that keep coming up.

What the assistant doesn’t do

  • It doesn’t publish a reply to a negative review without your approval.
  • It doesn’t ask customers for reviews in return for a discount, and it doesn’t write reviews on customers’ behalf.
  • It doesn’t remove reviews or report them as fake unless you decide to.

When it hands over to a person

For a negative review, a review that mentions a member of your staff by name, a threat, a suspected fake review or anything with a legal angle. You get a draft reply and a short note on what it’s about.

Care from MEZA

This role usually doesn’t need an oversight package. Approving the harder replies is part of your job, and we improve the templates as part of maintenance. If you have many locations or a lot of reviews, you can add oversight by a MEZA specialist, who works remotely in a package of 3, 6 or 10 hours a month.

It’s a service, not employment.

How we start

  1. You fill in the form. We send a free quote within 24 hours.
  2. Free Concept: sample replies to a few of your public reviews.
  3. We agree the tone of your replies and 5 to 10 templates for the most common situations.
  4. We connect your Google Business Profile and any other platforms where that’s possible.
  5. At first you approve every reply. After that, only the harder ones.

Is your profile still a bit of a mess? We cover Google Business Profile set-up and local SEO on a separate page.

Rules and data

As of 23 October 2026. We publish replies in your company’s name, from your own account. The assistant doesn’t process any customer data beyond the review text and the reviewer’s name, which are already public.

Tell us how many locations you have and where you collect reviews. You’ll get a free quote within 24 hours, including weekends and public holidays.

02Other roles

Other AI assistant roles

All roles →
03Questions

Questions we hear most often

Can't find your question? Write or call — we'll give you a straight answer, no strings attached.

hello@meza.agency+48 889 009 550
01Does the assistant publish replies on its own?

It can publish replies to positive reviews using templates you approve at the start. Replies to negative and unusual reviews come to you for approval.

02Does it work with Booking.com?

Some platforms only let you reply by hand, in the property's own dashboard. In that case the assistant prepares the finished text and someone on your team pastes it in. We check this before we quote.

What you get

What you get with an AI assistant

Concrete things that end up in your hands: before you sign, at the start and in every month the assistant works for you.

  1. 01

    Before you sign

    Before you commit to anything.

    • Quote within 24 h

      Free, with a fixed price that does not grow unless you change the scope. Plus an estimate of what you pay providers.

    • Free concept

      Sample answers the assistant would give in the role you choose, based on your form.

  2. 02

    To start

    Before the assistant handles its first conversation.

    • Role card

      Written down with you: what the assistant handles on its own, what it prepares for your decision and what it never does.

    • Contract and VAT invoice

      We work under a written contract and invoice every payment.

  3. 03

    Every month

    The role runs, and the accounts stay yours.

    • Supervision and report

      With a supervision package, a MEZA specialist reviews conversations, refines the scripts and sends a report once a month: how many conversations and cases there were and what we changed.

    • Accounts in your name

      The AI model, phone number and minutes sit on your own accounts, and you can take our access away at any time.

Free quote within 24 h

Every one of these terms is in the quote and the contract.

Contact

Describe the role. Free quote within 24 h.

Tell us what work the assistant should take over and when. Within 24 hours of your enquiry, including weekends and public holidays, we reply with a quote for setting up and running the role and an estimate of the provider costs.

Quote
within 24 hoursof your enquiry, incl. weekends and public holidays
Languages
English, Polish, Ukrainian, RussianGerman in writing

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You’ll get your quote within 24 hours, including weekends and public holidays.

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